Terms and Conditions

Last Updated: 2026-11-01

  1. Introduction and Acceptance
    Welcome to Technocity CC (“we,” “us,” or “our”). By accessing our website www.techno-city.co.za or purchasing any products from us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.
  2. Company Details (ECTA Section 43 Disclosures)
    • Registered Name: Technocity CC
    • Registration Number: 2009/038899/23
    • Physical Address: Unit – 9, Kings Square Commercial Park, 51 Genesis Boulevard, Crown Mines, Johannesburg, South Africa – 2025
    • Email Address: sales@techno-city.co.za
    • Telephone Number: +27 11 837 9988
    • Main Business Activity: Online retail of laptop and computer accessories, gaming accessories, DIY tools, and homeware
  3. Products, Compatibility, and Pricing
    • Product Descriptions: Images are for illustrative purposes. While we strive for accuracy, slight variations in color or packaging may occur.
    • Compatibility (Tech & Gaming): Customers are responsible for verifying compatibility (e.g., operating system, port types, voltage, or console compatibility) before ordering computer or gaming accessories.
    • Safety (DIY Tools & Homeware): DIY power tools and electrical homeware must be operated according to the manufacturer’s safety guidelines. We are not liable for injury or damage caused by improper use.
    • Pricing: All prices are listed in South African Rand (ZAR) and Include VAT. Delivery fees are calculated at checkout. We reserve the right to correct obvious pricing errors before dispatching an order.
  4. Orders, Payment, and Delivery
    • Order Acceptance: An order is only accepted once payment reflects in our bank account and we send an order confirmation email.
    • Payment Methods: We accept [EFT, Visa, Mastercard, Instant EFT, Payflex, etc.]. We do not store your credit card details on our servers.
    • Delivery: Orders are delivered via courier within [2–5] working days (and strictly within 30 days as required by ECTA). Risk of loss or damage passes to you upon signed delivery at your nominated address
  5. Returns and “Cooling-Off” Period (ECTA & CPA)
    • 7-Day Cooling-Off Right: Under Section 44 of ECTA, you may cancel an online order within 7 days of receiving the goods without reason. Returned items must be unused, undamaged, and in their original, sealed packaging. You will be responsible for the return courier costs.
    • Exceptions to Cooling-Off: For hygiene and safety reasons, opened in-ear gaming headsets, earphones, or used personal care homeware cannot be returned unless defective.
    • Incorrect or Damaged Items: If you receive the wrong item or an item damaged in transit, notify us within 48 hour of delivery so we can arrange collection and replacement at our cost.
  6. Repair Warranty Policy (6-Month CPA & In-House Repair)
    • Statutory Warranty: In line with Section 56 of the Consumer Protection Act (CPA), all goods carry a 6-month implied warranty against manufacturing defects from the date of delivery.
    • Repair Process: If a product develops a technical fault within the warranty period, you may return it to us with your proof of purchase. Our technicians (or the authorized supplier) will inspect and test the item within 7–14 working days.
    • Outcome: If a manufacturing defect is confirmed, we will repair the item at no cost to you. If the item cannot be repaired, we will replace it or refund your purchase price, depending on your preference under the CPA.
    • What Voids the Warranty: The repair warranty does not cover:
      • Physical damage, drops, cracks, or bent pins.
      • Liquid spills, moisture damage, or exposure to extreme heat.
      • Power surges or lightning damage (we recommend using surge protectors for electronics).
      • Normal wear and tear (e.g., worn mouse skates, frayed cables, or dull DIY drill bits).
      • Unauthorized repairs, tampering, or opening the casing of a device.
    • No Fault Found: If an item is returned for warranty repair and our technicians find no defect or determine the damage was caused by misuse, a R150 diagnostic/handling fee and return shipping costs will apply.
  7. Limitation of Liability
    • To the fullest extent permitted by South African law, Technocity CC shall not be liable for any indirect, incidental, or consequential damages (such as data loss on storage accessories or lost work time) resulting from the use or inability to use our products.
  8. Privacy (POPIA Compliance)
    • We respect your privacy and process your personal information strictly in accordance with the Protection of Personal Information Act (POPIA) solely to fulfil your orders, handle warranty claims, and improve our services. Please view our full Privacy Policy Link for more details.
  9. Governing Law
    • These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will first be addressed through our customer support team before escalating to the Consumer Goods and Services Ombud (CGSO) or South African courts.
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