Privacy Policy
Last Updated: November 2026
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- Who We Are
- Welcome to Techno City (“we,” “us,” or “our”). Established in 2009, we are a wholesale and retail distributor of computing, gaming, mobile, POS, solar, DIY tools, and homeware products. Our website address is https://www.techno-city.co.za.
- We are committed to protecting your privacy and processing your personal information strictly in accordance with South Africa’s Protection of Personal Information Act (POPIA).
- Information Officer & Contact Details
- If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer
- Company Name: Techno City
- Physical Address: Unit 9, King Square Commercial Park, 51 Genesis Boulevard, Crown Mines, Johannesburg, 2025
- Telephone: +27 11 837 9988
- Email: info@techno-city.co.za
- If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer
- Personal Information We Collect
- We collect information to process your orders, manage your account, handle repair warranties, and improve your shopping experience:
- Orders & Account Registration: When you register an account or purchase products from us, we collect your name, billing address, shipping address, email address, phone number, order history, and product serial numbers (for warranty tracking).
- Payment Information: We collect transaction references and payment confirmations. We do not collect or store your full credit card numbers or CVV codes on our servers. All online payments are processed securely through encrypted third-party payment gateways.
- Comments & Reviews: When visitors leave product reviews or comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymised string (hash) created from your email address may be provided to the Gravatar service to see if you are using it.
- Media Uploads: If you upload images to the website (such as photos for a repair warranty claim or product review), please avoid uploading images with embedded location data (EXIF GPS) included.
- Analytics & Usage Data: We use analytics tools (including MonsterInsights / Google Analytics and Meta Pixel) to collect anonymised data such as your browser type, device information, pages visited, and approximate location to help us improve our website.
- We collect information to process your orders, manage your account, handle repair warranties, and improve your shopping experience:
- How We Use Your Information
- We process your personal information only for lawful purposes, including:
- Fulfilling Orders: Processing payments, packing orders, and arranging delivery to your door.
- Warranties & Returns: Verifying proof of purchase and managing your 14-day return or repair warranty claims.
- Account Management: Maintaining your online profile, order history, and wishlist.
- Legal & Tax Compliance: Retaining tax invoices and financial records as required by SARS and the Consumer Protection Act (CPA).
- Newsletters & Marketing: Sending promotional emails or special offers only if you have actively subscribed to our newsletter. You may opt out at any time using the unsubscribe link in our emails.
- We process your personal information only for lawful purposes, including:
- Cookies
- Our website uses cookies to keep your shopping cart active, manage your login session, and remember your preferences:
- Shopping Cart & Session Cookies: Essential cookies track items in your cart and checkout session.
- Comments Cookies: If you leave a comment or review on our site, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
- Login Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies (discarded when you close your browser). When you log in, login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
- Admin Cookies: If you edit or publish content on the site, an additional cookie indicating the post ID is saved in your browser and expires after 1 day.
- Our website uses cookies to keep your shopping cart active, manage your login session, and remember your preferences:
- Embedded Content from Other Websites
- Pages or product listings on this site may include embedded content (e.g., YouTube product videos, images, or articles). Embedded content from other websites behaves in the exact same way as if you visited the other website directly. These external websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that content.
- Who We Share & Send Your Data To
- We never sell or rent your personal information. We only share necessary information with trusted service providers who help us operate our online store:
- Courier Partners: Your name, delivery address, and phone number are shared with our courier companies to deliver your orders or collect warranty returns.
- Payment Processors: Necessary billing details are shared with our payment gateways to process your transactions securely.
- Authorized Repair Suppliers: If an item requires manufacturer inspection under warranty, we share relevant purchase and fault details with our repair partners.
- Security & Spam Detection: Visitor comments may be checked through an automated spam detection service. If you request a password reset, your IP address will be included in the reset email.
- We never sell or rent your personal information. We only share necessary information with trusted service providers who help us operate our online store:
- How Long We Retain Your Data
- Orders & Invoices: We retain order details and tax invoices for at least 5 years to comply with South African tax and accounting laws.
- Registered Accounts: For users who register on our website, we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time (except their username). Website administrators can also view and edit that information.
- Comments & Reviews: If you leave a comment or review, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically.
- Your Rights Under POPIA
- As a South African consumer, you have the right to:
- Access: Request an exported file or copy of the personal data we hold about you, including any data you have provided to us.
- Correction: Ask us to update or correct inaccurate personal details.
- Deletion: Request that we erase any personal data we hold about you. This does not include data we are legally obliged to keep for administrative, tax, warranty, or security purposes.
- Object: Withdraw consent or object to direct marketing at any time.
- To exercise any of these rights, please contact us at info@techno-city.co.za.
- As a South African consumer, you have the right to:
- Complaints to the Information Regulator
- If you have concerns about how we handle your personal information, please contact us first so we can resolve the matter.
- Who We Are
