Refund, Returns, and Shipping

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full

refund or exchange.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be

in the original packaging.

Non-returnable items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or

magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous

materials, or flammable liquids or gases.

Additional non-returnable items

Gift cards; downloadable software products; some health and personal care items.

Proof of purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the

manufacturer.

Shipping Policy

There will be 3 options for Shipping: 1. Self Collection (Collection from Crown Mines, JHB Store). 2. Express

Service (Order After 11:00 will process next Working Day). 3. Standard Shipping (Order After 15:00 will process

next Working Day). Once You select You Option, we will process your order accordingly.

Self-Collection

Your order will be ready for collection within 1 working Day. If order not collected within 3Month of Purchase, order

will be cancelled with option for refund after deducting Storage charge.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your

returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be

processed to the original method of payment.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account, then your card provider and bank. If you still

have not received it, contact sales@techno-city.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact sales@techno-city.co.za and

send the item to Technocity, Unit-9, Kings Square Commercial Park, 51 Genesis Boulevard, Crown Mines,

Johannesburg, RSA.

Shipping returns

Customers are responsible for return shipping costs. Shipping costs are non-refundable. The policy recommends

using a trackable service or shipping insurance for higher-value returns.

Refund and Returns Policy